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The Real World of Business Aviation:
A Survey of Companies Using General Aviation Aircraft

Prepared For:

The National Business Aviation Association
And
The General Aviation Manufacturers Association

October 15, 2009
David Krane, Vice President
Kaylan Orkis, Senior Research Associate

Harris Interactive, Inc.
161 Sixth Avenue
New York, NY 10013

Table of Contents

Background & Objectives 3 Methodological Overview 3 Notes on Reading Report 4 Overview 5 Detailed Survey Findings 7 Who Flies on Business Aircraft? 7 Companies Flying on Business Aircraft 7 Classification of Business Aircraft Passengers by Title 7 Number of People Flown 8 Passengers’ Flight Frequency 10 Time and Productivity on Business Aircraft 11 Use of Time Aboard Business Aircraft 11 Productivity Aboard Business Aircraft 13 Characteristics of the Business Aircraft Fleet 14 Destinations Accessed on Business Aircraft 19 Reasons for Using Company Aircraft 22 Missions That Can’t Be Conducted With the Airlines 22 Humanitarian Missions 23 Appendices 24 Appendix A: Survey Methodology 24 Survey Methodology 25 Pilot Interviewing Procedures 25 Passenger Interviewing Procedures 25 Weighting of Data 26 Appendix B: Topline Data 27 Pilot Survey 28 Passenger Survey 40

Background & Objectives

The Real World of Business Aviation: A Survey of Companies Using General Aviation Aircraft was conducted by Harris Interactive on behalf of the National Business Aviation Association (NBAA) and the General Aviation Manufacturers Association (GAMA). The survey was commissioned to better understand who is flying on turbine-powered business aircraft and why they use the aircraft. Specifically, the survey examined:
.
Who flies on business aircraft;

.
Use of time and productivity aboard the aircraft;

.
Characteristics of business aircraft fleet.

.
Destinations accessed on business aircraft; and